Due to the ongoing pandemic, our kitchen is currently operating at a reduced capacity to help us safely serve customers, while ensuring our staff are adequately protected. Current changes to our operations include:
Limited delivery slots – we have temporarily suspended our express delivery service and now require more notice prior to delivery. Orders will need to be placed before midnight every Friday for delivery slots the following week.
Unavailable days will be blocked out during checkout so you can easily see the earliest available slot. Orders can be placed at any time during the week, with cut off for the next week set to Friday by midnight. Please note, we do not deliver on public holidays, Sundays, Mondays or the next working day after a public holiday. To ensure you don’t miss a delivery slot, we recommend you pre-book your order where possible. Orders can be booked up to 6 months in advance.
Contactless Deliveries – customers can still request contactless delivery at checkout. If you would like no contact with the delivery driver, please leave a delivery note during checkout and we will pass on the request to our couriers. You can specify a safe place for your order to be left for you to collect thereby avoiding contact with the delivery driver. For example, you can request your box to be left outside your front door, on your porch, or in front of your garage. The message will then be passed on to our courier partners to fulfil. We will also provide you with your tracking details prior to delivery so you can monitor progress of your delivery, ensuring you can collect your box promptly after it is dropped off by the driver.
Reduced menu options – to simplify processes and help us work more efficiently, we are operating a slightly reduced menu across the site. Dishes not available will be listed as out of stock or not shown on the product listing page. We will review this list regularly and update accordingly.
Custom orders suspended – we have (temporarily) suspended custom order requests, this includes tweaks to existing menu items.
Once again, we would like to thank you for your patience and understanding during these challenging times.
If you have any specific concerns, please do not hesitate to contact us by emailing firstname.lastname@example.org or by using our LiveChat feature.