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Covid-19 Update – January 2021

Covid-19 update

Following the Prime Minister’s announcement that UK will be entering a third national lockdown, we wanted to assure customers that we are still open for UK nationwide delivery.

Limited Delivery Slots
Our kitchen is operating at a limited capacity to help ensure our team can work safely within current Covid-19 constraints, this means we will have limited delivery slots available weekly. We urge customers to think ahead and place their orders early to ensure they get their food on their preferred delivery date.

Contact-Free Delivery & Ordering for Family
As before, customers who are self isolating can request a contact-free delivery by leaving us a delivery note at checkout. For customers who are buying food for not only themselves but also for family or friends, you can place multiple orders under the same account. You will have to pay for each order individually so our system can record the delivery address per order.

Ordering in Advance
As always, orders can be placed up to 3 months in advance, and there are no limits on the number of orders that can be placed at a given time. We urge customers to consider using this option as it not only helps to secure future slots, but it also helps us plan ahead, which in turn can help keep our team working safely. Orders can be cancelled up to 48 hours prior to delivery if needed.

We will continue to monitor the situation and update you on any changes to our service. Thank you for your continued support during these challenging times.

Stay Safe,
Your team at Béllé-Full

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Chop jollof & be merry!

We have Christmas totally covered this year! From robust feast boxes, to luxury party “small chops” boxes, gift vouchers with our Christmas themed gift cards, and our first ever fully plant-based feast box.

Whether you’re looking to save yourself some time in the kitchen this Christmas, or you’re looking for unique gift ideas for your friends and family will love, we’ve got something for you.

Place your order before December 12 for UK nationwide delivery before Christmas day. And if you live within the London M25, we can deliver your food to you on Christmas day with our premium Christmas day delivery service.

Find out more about all we have for Christmas here.

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Changes to normal operations…

Due to the ongoing pandemic, our kitchen is currently operating at a reduced capacity to help us safely serve customers, while ensuring our staff are adequately protected. Current changes to our operations include:

Limited delivery slots – we have temporarily suspended our express delivery service and now require more notice prior to delivery. Orders will need to be placed before midnight every Friday for delivery slots the following week.

Unavailable days will be blocked out during checkout so you can easily see the earliest available slot. Orders can be placed at any time during the week, with cut off for the next week set to Friday by midnight. Please note, we do not deliver on public holidays, Sundays, Mondays or the next working day after a public holiday. To ensure you don’t miss a delivery slot, we recommend you pre-book your order where possible. Orders can be booked up to 6 months in advance.

Contactless Deliveries – customers can still request contactless delivery at checkout. If you would like no contact with the delivery driver, please leave a delivery note during checkout and we will pass on the request to our couriers. You can specify a safe place for your order to be left for you to collect thereby avoiding contact with the delivery driver. For example, you can request your box to be left outside your front door, on your porch, or in front of your garage. The message will then be passed on to our courier partners to fulfil. We will also provide you with your tracking details prior to delivery so you can monitor progress of your delivery, ensuring you can collect your box promptly after it is dropped off by the driver.

Reduced menu options – to simplify processes and help us work more efficiently, we are operating a slightly reduced menu across the site. Dishes not available will be listed as out of stock or not shown on the product listing page. We will review this list regularly and update accordingly.

Custom orders suspended – we have (temporarily) suspended custom order requests, this includes tweaks to existing menu items.

Once again, we would like to thank you for your patience and understanding during these challenging times.

If you have any specific concerns, please do not hesitate to contact us by emailing hello@belle-full.co.uk or by using our LiveChat feature.