Ordering & Delivery

Ordering

Is there a minimum order amount?
Yes. A minimum order amount of £30 applies.

How do I make payment?
You can make payment securely during checkout via PayPal (card or PayPal account) or WorldPay (card only).

Can I place an order over the phone?
Yes you can place an order over the phone by calling us on 0203 137 7006. You will still be required to pay for the order online. We will email you an invoice with links to pay for the order by card or via PayPal.

How much notice do I need to give for delivery of an order?
If you place your order before 10am, you can get your order as early as the next working day, so in some cases you only need to give us 24 hours notice. Please note, we do not deliver on Mondays, Sundays, public holidays, and the next working day after a public holiday. Unavailable days will be blocked out during checkout.

Products

Is your food cooked fresh?
Yes. We freshly prepare our meals by hand.

Do you use any preservatives in your food?
No we don’t. We cook fresh, and once cooked the food is cooled down quickly in minutes to lock in the freshness with no need for added preservatives. The food is then delivered to you chilled, in insulated boxes that keeps the food at fridge temperatures during transit, ensuring it gets to you in perfect condition ready to go in your fridge, freezer or microwave.

What packaging do you use for your food?
Our meals are packed in BPA-free food grade pouches. BPA is the main toxin concern with plastics, and is the main reason some medical professionals ask people to avoid using plastics for their food. By going BPA-free, we have made our packaging safer than most plastic containers for food. The pouches are heat sealed to avoid spillages, and are safe to go directly in the fridge or freezer upon delivery, making storage of our meals easy and convenient. We have also carefully chosen our food pouch suppliers who are UK based, and are BRC accredited. Their BRC accreditation means that the pouches are manufactured and stored at the highest possible standard.

Delivery

What is the delivery charge?

Option Price
CLICK & COLLECT (Monday – Saturday, 9am – 3pm) Free
EXPRESS NEXT DAY DELIVERY (7am – 1pm) £18.95
EXPRESS NEXT DAY DELIVERY (7am – 6pm) £16.95
OTHER WEEKDAY DELIVERY (non-express delivery, 7am – 1pm) £9.95
OTHER WEEKDAY DELIVERY (non-express delivery, 7am – 6pm) £8.95
SATURDAY DELIVERY £25

 

Where do you deliver?
Our delivery covers mainland UK. That’s all of England, Scotland & Wales. Due to the perishable nature of our products we are currently unable to deliver to Northern Ireland. If you are unsure if we deliver to your address please use our delivery checker on the homepage to confirm.

How much do I need to order to get a home delivery?
There is a minimum order amount of £30 to use our website.

When will my order arrive?
You can select your preferred delivery date and time slot during checkout. We deliver every other day of the week excluding Mondays and Sundays. Please note, as well as Mondays & Sundays, we also do not deliver on public holidays, and the next working day after a public holiday. Unavailable days will be blocked out during checkout.

Do I need to be in to receive the delivery?
Your order will arrive in insulated packaging that will keep the food cool for a few hours after delivery, but it is best for you to be home to receive the delivery. This is because we advise removing the food from the box and putting it in the fridge or freezer as soon as possible after delivery. If you are not going to be in when your order arrives, you can let us know if you’d like the courier to leave the order in a safe place at your address.

If you are not home when the order arrives, the courier will either leave your order in a safe place at your address, drop off your order with a neighbor and leave you a card, or return the order to their depot for collection. Please note that we will deem your order fulfilled in any of these scenarios.

How will my order arrive?
Your order will arrive in our special insulated delivery boxes which keeps your food cool like a fridge during transit.

Click & Collect

Where do I collect my order?
Collection is from our kitchen in Charlton. Full address below:
Unit 15 Lansdowne Workshops
Lansdowne Mews
Charlton
London
SE7 8AZ

Is there a minimum order or collection charge?
There is no collection charge but there is a minimum order amount of £30 to use the site.

How will I know when my order is ready to collect?
You can select your preferred pick up date during checkout. Your order will be available to pick up between 9am and 3pm on your selected pick up date, except where you have organised an alternative pick up time with us.

What do I need to bring with me when I Collect?
Just your order number and the card you used to pay for your order. If you paid via PayPal, you will need a recognised form of ID like a driver’s license.

Can someone collect on my behalf?
Yes, but they’ll need your card or proof of your ID to collect the order.

If we have not answered any of your questions, please contact us for more information.